Returns & Refunds Policy

Our Commitment

At SCENTIQ, we take pride in our fragrances and want you to be completely satisfied. Due to the nature of perfumes and hygiene reasons, we cannot accept returns or exchanges on opened products.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We will replace the product or offer a full refund once the issue is verified.

Incorrect Orders

If you receive the wrong product, please notify us within 48 hours. We will arrange a replacement at no extra cost.

Refunds

Approved refunds will be processed within 5–7 business days after confirmation. Refunds will be made to the original payment method. Please note that bank processing times may vary.

Non-Returnable Items

• Opened or used fragrances

• Products damaged due to misuse or accidental damage after delivery

How to Contact Us

For damaged, defective, or incorrect orders, please reach out via the contact details provided at checkout. Include your order number and photos for a faster resolution.