Terms of Service

Last updated: May 2026

Welcome to scentiq. By accessing or using our website, products, or services, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General

These Terms apply to all visitors, customers, and users of scentiq. By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to update, modify, or replace these Terms at any time without prior notice.

2. Products & Availability

We aim to ensure all product descriptions, pricing, and imagery are presented as accurately as possible. However, slight variations in packaging, colour, or presentation may occur.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.

3. Pricing & Payments

All prices are listed in South African Rand (ZAR).

Payments must be completed in full before orders are processed or shipped. We reserve the right to cancel or refuse any order suspected of fraud or unauthorised activity.

4. Shipping

Delivery times are estimates and may vary depending on your location or courier delays.

scentiq is not responsible for delays caused by:

• courier services
• incorrect shipping information
• customs or external disruptions beyond our control

Customers are responsible for ensuring shipping details are accurate at checkout.

5. Returns & Refunds

Please refer to our Returns & Refunds Policy for information regarding returns, exchanges, and refunds.

Due to hygiene reasons, opened fragrances cannot be returned unless defective or incorrect.

6. Intellectual Property

All content on this website — including branding, logos, product names, photography, graphics, and written content — belongs to scentiq and may not be copied, reproduced, or used without written permission.

7. Limitation of Liability

scentiq shall not be held liable for:

• allergic reactions or sensitivities to fragrance ingredients
• misuse of products
• indirect or consequential damages arising from the use of our products or website

Customers are encouraged to review ingredient information and use products responsibly.

8. Privacy

Your personal information is handled securely and used only for order processing, communication, and customer support purposes.

We do not sell or share your information with third parties except where necessary to complete payment or delivery services.

9. Governing Law

These Terms are governed by the laws of South Africa.