Shipping Policy

Last updated: May 2026

At scentiq, we aim to deliver your order as quickly and carefully as possible.

Processing Times

Orders are typically processed within 1–3 business days after payment has been confirmed.

During launches, promotions, or high-volume periods, processing times may be slightly extended.

Orders are not processed on weekends or public holidays.

Estimated delivery times within South Africa:

Delivery times are estimates and may vary depending on courier operations and your location.

Once your order has been shipped, you will receive a confirmation email or message with tracking information where available.

Customers are responsible for ensuring all delivery details are entered correctly at checkout.

scentiq is not responsible for orders delayed, lost, or returned due to incorrect shipping information provided by the customer.

While we do our best to ensure timely delivery, delays may occur due to:

We appreciate your patience during these situations.

If your parcel arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or expected delivery date.

Please include: