Terms of Service

1. Introduction

Welcome to SCENTIQ. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. Please read them carefully. If you do not agree, please do not use our website or purchase our products.

2. Orders

All orders are subject to acceptance and availability. SCENTIQ reserves the right to refuse or cancel any order for any reason, including but not limited to product unavailability or errors in pricing. Prices and promotions may change without prior notice.

3. Payment

All payments must be made in full at the time of purchase. Payments are processed securely through our payment gateway. SCENTIQ does not store your payment card details.

4. Shipping & Delivery

Orders are shipped nationwide across South Africa. Estimated delivery times are provided in our Shipping Policy. SCENTIQ is not responsible for delays caused by courier services, extreme weather, or other circumstances outside our control. Please ensure your delivery address is correct to avoid delays.

5. Returns & Refunds

Our Returns & Refunds Policy applies. Opened fragrances cannot be returned for hygiene reasons. If you receive a damaged or defective product, SCENTIQ will replace it or issue a refund as outlined in our Returns & Refunds Policy.

6. Product Information

SCENTIQ fragrances are “inspired by” luxury scents. They are our interpretations and not exact copies. Product images are for illustrative purposes. Colors and appearance may vary slightly from the actual product.

7. Limitation of Liability

SCENTIQ is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. We are not responsible for misuse, allergies, or reactions to our products. Please read ingredient labels carefully.

8. Intellectual Property

All content on the SCENTIQ website, including text, images, logos, and designs, is our property or used with permission. You may not copy, reproduce, or use our content without written consent.

9. Governing Law

These Terms of Service are governed by the laws of South Africa. Any disputes arising from these Terms or the use of our website will be subject to the jurisdiction of South African courts.

10. Changes to Terms

SCENTIQ may update these Terms of Service at any time without prior notice. Continued use of our website or purchase of products constitutes acceptance of the updated Terms.

11. Contact

For questions regarding these Terms of Service, please use the contact details provided on our website.